Top 30 ai tools for customer support agent
Discover the most powerful AI tools in this category with pricing, features, demo and use cases
Alexa
CONVERSATIONAL AISPEECH AI
90
Alexa is a voice-activated virtual assistant developed by Amazon, primarily designed for smart home ...
Platforms
MOBILE
WEB
API
Domains
PRODUCTIVITYENTERTAINMENTCUSTOMER SUPPORTBUSINESS
Use Cases
Control smart home devices with voice commandsSet reminders, alarms, and timersPlay music and podcasts+1
Target Users
BUSINESS OWNERENTREPRENEURPRODUCT MANAGER+1
Modalities
AUDIOTEXT
Integrations
ZAPIERSLACKMICROSOFT TEAMSAPI CONNECTOR
Pricing
FREE
Hulu Recommendations
RECOMMENDATION AIANALYTICS AI
85
Hulu Recommendations is an AI-powered system that personalizes content suggestions to users based on...
Platforms
WEB
MOBILE
Domains
ENTERTAINMENTCONTENT CREATIONMARKETING
Use Cases
Suggest relevant movies and TV shows to users based on their viewing habitsImprove user engagement and retention on the Hulu platformPersonalize content discovery to enhance the user experience+1
Target Users
CUSTOMER SUPPORT AGENTMARKETERPRODUCT MANAGER+2
Modalities
TEXTMULTIMODAL
Integrations
CRMDATABASE
Pricing
PAID
Google Cloud Text-to-Speech
SPEECH AI
85
Google Cloud Text-to-Speech is a service that converts text into lifelike speech using advanced deep...
Platforms
API
WEB
Domains
PRODUCTIVITYEDUCATIONCUSTOMER SUPPORTCONTENT CREATION+2
Use Cases
Create natural-sounding audio narration for videos and presentations.Develop voice-enabled applications and interactive experiences.Provide accessibility features by converting text to speech for users with visual impairments.+1
Target Users
DEVELOPERSOFTWARE ENGINEERPRODUCT MANAGER+3
Modalities
TEXTAUDIO
Integrations
API CONNECTORCLOUD DRIVEOTHER
Pricing
PAIDTRIAL
Intercom
CONVERSATIONAL AIAUTOMATION AI
78
Intercom is a comprehensive customer communications platform that uses AI to power personalized mess...
Platforms
WEB
API
PLUGIN
Domains
CUSTOMER SUPPORTSALESMARKETINGBUSINESS+2
Use Cases
Automate customer support inquiries with AI-powered chatbotsDeliver personalized proactive messages to drive user engagementQualify leads and route them to sales teams+1
Target Users
BUSINESS OWNERPRODUCT MANAGERCUSTOMER SUPPORT AGENT+2
Modalities
TEXTMULTIMODAL
Integrations
ZAPIERSLACKMICROSOFT TEAMSGOOGLE WORKSPACENOTIONSHOPIFY+4
Pricing
PAIDCUSTOM
Salesforce Einstein GPT
GENERATIVE AIMARKETING AI
78
Salesforce Einstein GPT is an AI assistant embedded within the Salesforce Customer 360 platform, lev...
Platforms
WEB
API
Domains
SALESCUSTOMER SUPPORTMARKETINGBUSINESS+1
Use Cases
Generate personalized sales emails and outreachDraft customer service responses and case summariesCreate marketing copy for campaigns and social media+1
Target Users
SALES PROFESSIONALCUSTOMER SUPPORT AGENTMARKETER+2
Modalities
TEXT
Integrations
SALESFORCEAPI CONNECTORCRM
Pricing
PAIDCUSTOM
Otter.ai
SPEECH AIAUTOMATION AI
78
Otter.ai is an AI-powered transcription and meeting assistant that records, transcribes, and summari...
Platforms
WEB
MOBILE
EXTENSION
Domains
PRODUCTIVITYBUSINESSEDUCATIONRESEARCH+3
Use Cases
Automatically transcribe and summarize meetings, interviews, and lectures.Generate searchable meeting minutes and action items.Improve accessibility of audio content with accurate transcriptions.
Target Users
BUSINESS OWNERPRODUCT MANAGERPROJECT MANAGER+10
Modalities
AUDIOTEXT
Integrations
GOOGLE WORKSPACEMICROSOFT TEAMSSLACKCLOUD DRIVE
Pricing
FREEMIUMPAIDTRIAL
Fireflies.ai
SPEECH AIANALYTICS AI
75
AI-powered assistant that records, transcribes, summarizes, and analyzes voice conversations from me...
Platforms
WEB
API
PLUGIN
EXTENSION
Domains
PRODUCTIVITYBUSINESSSALESCUSTOMER SUPPORT+1
Use Cases
Automatically transcribe and summarize all meetings to share key action items and decisions.Analyze sales call recordings to identify customer sentiment and talk tracks for training.Extract key insights from customer support interactions to improve product and service offerings.
Target Users
SALES PROFESSIONALPRODUCT MANAGERBUSINESS ANALYST+2
Modalities
AUDIOTEXT
Integrations
SLACKMICROSOFT TEAMSGOOGLE WORKSPACECRMZAPIER
Pricing
FREEMIUMPAIDTRIAL
GrammarlyGO
GENERATIVE AICONVERSATIONAL AI
75
GrammarlyGO is an AI-powered writing assistant that helps users generate, rewrite, reply to, and ide...
Platforms
WEB
DESKTOP
EXTENSION
MOBILE
Domains
PRODUCTIVITYBUSINESSMARKETINGWRITING+1
Use Cases
Draft emails and messagesGenerate content ideas and outlinesRewrite text for different tones and audiences+1
Target Users
ENTREPRENEURBUSINESS OWNERPRODUCT MANAGER+6
Modalities
TEXT
Integrations
GOOGLE WORKSPACEMICROSOFT TEAMSSALESFORCEHUBSPOT
Pricing
FREEMIUMPAID
Krisp
SPEECH AIAUTOMATION AI
75
Krisp is an AI-powered noise-canceling and voice enhancement application that removes background noi...
Platforms
DESKTOP
WEB
MOBILE
PLUGIN
EXTENSION
Domains
PRODUCTIVITYBUSINESSCUSTOMER SUPPORTSALES+1
Use Cases
Eliminate background noise during online meetingsImprove audio quality for remote team communicationEnhance clarity for customer service calls+1
Target Users
BUSINESS OWNERPRODUCT MANAGERPROJECT MANAGER+9
Modalities
AUDIO
Integrations
MICROSOFT TEAMSGOOGLE WORKSPACESLACKOTHER
Pricing
FREEMIUMPAIDTRIAL
Slack GPT
GENERATIVE AICONVERSATIONAL AI
75
Slack GPT is an AI assistant integrated within Slack, designed to enhance team productivity by summa...
Platforms
WEB
DESKTOP
PLUGIN
Domains
BUSINESSPRODUCTIVITYCUSTOMER SUPPORTCONTENT CREATION
Use Cases
Summarize long Slack conversations to quickly catch up on missed discussions.Draft messages and replies in Slack, saving time on writing.Answer questions based on existing Slack data and external knowledge.
Target Users
BUSINESS OWNERPRODUCT MANAGERPROJECT MANAGER+7
Modalities
TEXT
Integrations
SLACKAPI CONNECTOR
Pricing
PAIDCUSTOM
Watson Assistant
CONVERSATIONAL AIAUTOMATION AI
75
Watson Assistant is an enterprise-grade conversational AI platform that helps businesses build, depl...
Platforms
WEB
API
SDK
WEBHOOK
Domains
CUSTOMER SUPPORTBUSINESSSALESPRODUCTIVITY+2
Use Cases
Automate customer service inquiries with intelligent chatbots.Build internal virtual assistants for IT support and HR.Integrate conversational capabilities into existing business applications.+1
Target Users
DEVELOPERIT PROFESSIONALBUSINESS OWNER+2
Modalities
TEXTAUDIO
Integrations
SLACKMICROSOFT TEAMSSALESFORCEAPI CONNECTORDATABASE
Pricing
FREEMIUMPAIDCUSTOM
Tidio
CONVERSATIONAL AIAUTOMATION AI
75
Tidio is a live chat and chatbot platform designed to help businesses engage with website visitors, ...
Platforms
WEB
PLUGIN
EXTENSION
Domains
CUSTOMER SUPPORTSALESECOMMERCEBUSINESS+2
Use Cases
Automate customer inquiries with AI-powered chatbotsEngage website visitors with proactive live chat invitationsCollect leads and qualify them through conversational flows+1
Target Users
BUSINESS OWNERENTREPRENEURSALES PROFESSIONAL+2
Modalities
TEXT
Integrations
SHOPIFYWORDPRESSHUBSPOTSALESFORCEZAPIERINTEGROMAT
Pricing
FREEMIUMPAIDTRIAL
Deepgram
SPEECH AIANALYTICS AI
75
Deepgram is a leading AI service specializing in advanced speech-to-text and natural language unders...
Platforms
WEB
API
SDK
Domains
CUSTOMER SUPPORTPRODUCTIVITYBUSINESSRESEARCH+2
Use Cases
Transcribe audio and video content in real-timeIdentify and separate different speakers in conversationsAnalyze sentiment and extract key information from spoken words+1
Target Users
DEVELOPERSOFTWARE ENGINEERDATA SCIENTIST+3
Modalities
AUDIOTEXT
Integrations
API CONNECTOROTHER
Pricing
PAIDTRIAL
Intercom Fin AI
GENERATIVE AICONVERSATIONAL AI
75
Intercom Fin AI is a generative AI solution designed to enhance customer support by automating respo...
Platforms
WEB
API
Domains
CUSTOMER SUPPORTBUSINESSSALESPRODUCTIVITY+1
Use Cases
Automate responses to common customer inquiriesProvide instant answers to frequently asked questionsAssist support agents with contextual information and suggestions+1
Target Users
CUSTOMER SUPPORT AGENTBUSINESS OWNERPRODUCT MANAGER+2
Modalities
TEXT
Integrations
HUBSPOTSALESFORCECRMAPI CONNECTOR
Pricing
PAIDCUSTOM
LivePerson
CONVERSATIONAL AIAUTOMATION AI
75
LivePerson is a leading enterprise platform for conversational AI, enabling businesses to connect wi...
Platforms
WEB
API
Domains
CUSTOMER SUPPORTSALESMARKETINGBUSINESS+1
Use Cases
Automate customer service inquiries with AI-powered chatbots.Personalize customer interactions through intelligent routing and proactive messaging.Analyze conversation data to gain insights into customer sentiment and behavior.
Target Users
BUSINESS OWNERPRODUCT MANAGERCUSTOMER SUPPORT AGENT+2
Modalities
TEXTMULTIMODAL
Integrations
CRMAPI CONNECTORSALESFORCEHUBSPOT
Pricing
CUSTOMPAID
Genesys DX
CONVERSATIONAL AIAUTOMATION AI
75
Genesys DX is a comprehensive customer experience platform that leverages AI and automation to orche...
Platforms
WEB
API
OTHER
Domains
CUSTOMER SUPPORTSALESMARKETINGBUSINESS+2
Use Cases
Automate customer service interactions with intelligent chatbots and virtual agents.Personalize customer journeys across all touchpoints for improved engagement.Analyze customer sentiment and feedback to optimize service delivery.
Target Users
BUSINESS OWNERPRODUCT MANAGERBUSINESS ANALYST+3
Modalities
TEXTAUDIO
Integrations
CRMDATABASEAPI CONNECTORSALESFORCEHUBSPOTZAPIER
Pricing
PAIDCUSTOM
Boost.ai
CONVERSATIONAL AIAUTOMATION AI
75
Boost.ai is a leading conversational AI platform designed for enterprises to automate customer servi...
Platforms
WEB
API
PLUGIN
Domains
CUSTOMER SUPPORTBUSINESSPRODUCTIVITYSALES+2
Use Cases
Automate customer inquiries and support requestsStreamline internal HR and IT support processesProvide 24/7 customer service availability+1
Target Users
BUSINESS OWNERPRODUCT MANAGERBUSINESS ANALYST+3
Modalities
TEXT
Integrations
SALESFORCEHUBSPOTZAPIERAPI CONNECTORCRMSLACK
Pricing
PAIDCUSTOM
Yellow.ai
CONVERSATIONAL AIAUTOMATION AI
75
Yellow.ai is a leading enterprise-grade conversational AI platform that empowers businesses to autom...
Platforms
WEB
API
MOBILE
Domains
CUSTOMER SUPPORTSALESMARKETINGBUSINESS+2
Use Cases
Automate customer query resolution across multiple channelsProvide personalized sales assistance and lead qualificationStreamline internal HR and IT support processes+1
Target Users
BUSINESS OWNERPRODUCT MANAGERCUSTOMER SUPPORT AGENT+2
Modalities
TEXTAUDIO
Integrations
ZAPIERSLACKMICROSOFT TEAMSSALESFORCEHUBSPOTAPI CONNECTOR+1
Pricing
PAIDCUSTOMTRIAL
Amazon Polly
SPEECH AI
75
Amazon Polly is a cloud-based service that converts text into lifelike speech, offering a wide range...
Platforms
API
SDK
Domains
BUSINESSEDUCATIONPRODUCTIVITYCUSTOMER SUPPORT+2
Use Cases
Generate voiceovers for videos and presentationsCreate audio versions of articles and booksDevelop voice-enabled applications and chatbots+1
Target Users
DEVELOPERSOFTWARE ENGINEERCONTENT CREATOR+3
Modalities
TEXTAUDIO
Integrations
API CONNECTOROTHER
Pricing
PAID
ReadSpeaker
SPEECH AI
75
ReadSpeaker provides advanced text-to-speech (TTS) and speech-to-text (STT) solutions, enabling natu...
Platforms
WEB
API
SDK
Domains
EDUCATIONCUSTOMER SUPPORTCONTENT CREATIONMARKETING+1
Use Cases
Enable websites and applications to speak content aloud for accessibility.Develop voice-activated interfaces and conversational bots.Automate the creation of audio content from text for e-learning and marketing.+1
Target Users
BUSINESS OWNERPRODUCT MANAGERDEVELOPER+2
Modalities
AUDIOTEXT
Integrations
API CONNECTOROTHER
Pricing
PAIDCUSTOMTRIAL
Pendo
ANALYTICS AIAUTOMATION AI
75
Pendo is a product experience platform that helps companies understand and improve user engagement w...
Platforms
WEB
API
Domains
PRODUCTIVITYBUSINESSCUSTOMER SUPPORTMARKETING+1
Use Cases
Analyze user behavior to identify friction points in product workflows.Create personalized in-app guides and tutorials to improve feature adoption.Collect and analyze user feedback through surveys and NPS scores.+1
Target Users
PRODUCT MANAGERBUSINESS OWNERMARKETER+2
Modalities
TABULARTEXT
Integrations
SALESFORCEHUBSPOTZAPIERAPI CONNECTOR
Pricing
PAIDCUSTOM
Totango
ANALYTICS AIAUTOMATION AI
75
Totango is a customer success platform that leverages data analytics and automation to help business...
Platforms
WEB
Domains
BUSINESSPRODUCTIVITYSALESCUSTOMER SUPPORT+2
Use Cases
Proactively identify at-risk customers based on health scoresAutomate customer engagement campaigns to improve retentionGain insights into customer behavior to drive upsell and cross-sell opportunities+1
Target Users
BUSINESS OWNERPRODUCT MANAGERPROJECT MANAGER+4
Modalities
TABULARTIME_SERIES
Integrations
SALESFORCEHUBSPOTZAPIERAPI CONNECTORDATABASECRM
Pricing
PAIDCUSTOM
Sprinklr
MARKETING AIANALYTICS AI
75
Sprinklr is a comprehensive customer experience management platform that leverages AI to help busine...
Platforms
WEB
Domains
MARKETINGCUSTOMER SUPPORTSOCIAL MEDIABUSINESS+2
Use Cases
Automate social media publishing and engagementAnalyze customer sentiment and brand perceptionStreamline customer service interactions across channels+1
Target Users
MARKETERDIGITAL MARKETERSOCIAL MEDIA MANAGER+6
Modalities
TEXTIMAGE
Integrations
SALESFORCEHUBSPOTCRMAPI CONNECTORSLACKMICROSOFT TEAMS
Pricing
PAIDCUSTOM
Sendinblue
MARKETING AIAUTOMATION AI
75
Sendinblue is a comprehensive digital marketing platform offering email marketing, SMS campaigns, CR...
Platforms
WEB
API
PLUGIN
Domains
MARKETINGBUSINESSCUSTOMER SUPPORTSALES+2
Use Cases
Automate email campaigns based on customer behaviorSend personalized SMS messages for promotions and notificationsManage customer relationships and track interactions via CRM+1
Target Users
BUSINESS OWNERENTREPRENEURMARKETER+3
Modalities
TEXTTABULAR
Integrations
ZAPIERSHOPIFYWORDPRESSSALESFORCEHUBSPOTCRM+1
Pricing
FREEMIUMPAIDTRIAL
HubSpot Chatbot
CONVERSATIONAL AIAUTOMATION AI
70
HubSpot Chatbot is an AI-powered conversational tool designed to automate customer interactions on w...
Platforms
WEB
PLUGIN
API
Domains
MARKETINGSALESCUSTOMER SUPPORTBUSINESS+1
Use Cases
Automate initial customer inquiries and provide instant answers.Qualify website visitors by asking relevant questions and gathering information.Schedule meetings directly into sales reps' calendars without manual back-and-forth.+1
Target Users
BUSINESS OWNERMARKETERSALES PROFESSIONAL+1
Modalities
TEXT
Integrations
HUBSPOTZAPIERINTEGROMATAPI CONNECTOR
Pricing
FREEMIUMPAID
IBM Watson Speech to Text
SPEECH AI
70
IBM Watson Speech to Text is a cloud-based service that accurately transcribes spoken language into ...
Platforms
WEB
API
SDK
Domains
BUSINESSCUSTOMER SUPPORTPRODUCTIVITYRESEARCH+2
Use Cases
Transcribe customer service calls for analysisAutomate meeting minute generation from audio recordingsEnable voice command interfaces for applications+1
Target Users
DEVELOPERSOFTWARE ENGINEERIT PROFESSIONAL+3
Modalities
AUDIOTEXT
Integrations
API CONNECTOROTHER
Pricing
PAIDTRIAL
Freshchat
CONVERSATIONAL AIAUTOMATION AI
70
Freshchat is a customer engagement platform offering live chat, chatbots, and automation tools to en...
Platforms
WEB
MOBILE
SDK
Domains
CUSTOMER SUPPORTSALESBUSINESSECOMMERCE+1
Use Cases
Provide instant customer support via live chat and chatbots.Automate repetitive customer queries and tasks.Qualify leads and engage website visitors in real-time.+1
Target Users
BUSINESS OWNERPRODUCT MANAGERCUSTOMER SUPPORT AGENT+2
Modalities
TEXT
Integrations
ZAPIERSLACKMICROSOFT TEAMSSALESFORCEHUBSPOTAPI CONNECTOR
Pricing
FREEMIUMPAIDTRIAL
Zoho SalesIQ
CONVERSATIONAL AIAUTOMATION AI
70
Zoho SalesIQ is a customer engagement platform that uses AI-powered tools to help businesses engage ...
Platforms
WEB
MOBILE
API
PLUGIN
Domains
CUSTOMER SUPPORTSALESMARKETINGBUSINESS+1
Use Cases
Engage website visitors with intelligent chatbots that answer FAQs and qualify leads.Track visitor behavior to identify high-intent prospects for proactive engagement.Provide instant customer support through live chat and automated workflows.+1
Target Users
BUSINESS OWNERSALES PROFESSIONALCUSTOMER SUPPORT AGENT+2
Modalities
TEXTMULTIMODAL
Integrations
ZAPIERINTEGROMATSLACKMICROSOFT TEAMSGOOGLE WORKSPACESHOPIFY+6
Pricing
FREEMIUMPAIDTRIAL
Bold360
CONVERSATIONAL AIAUTOMATION AI
68
Bold360 is an AI-powered customer engagement platform that offers live chat, chatbots, and AI-driven...
Platforms
WEB
API
Domains
CUSTOMER SUPPORTSALESBUSINESSMARKETING+2
Use Cases
Automate customer query resolution with intelligent chatbots.Provide real-time assistance to website visitors via live chat.Empower support agents with AI-driven suggestions and knowledge.+1
Target Users
BUSINESS OWNERPRODUCT MANAGERCUSTOMER SUPPORT AGENT+2
Modalities
TEXT
Integrations
ZAPIERSALESFORCEHUBSPOTCRMAPI CONNECTOR
Pricing
PAIDCUSTOMTRIAL
MobileMonkey
CONVERSATIONAL AIAUTOMATION AI
65
MobileMonkey is a comprehensive AI-powered platform designed to automate customer engagement and mar...
Platforms
WEB
API
Domains
MARKETINGBUSINESSCUSTOMER SUPPORTSALES+1
Use Cases
Automate customer support with AI-powered chatbotsGenerate leads through conversational marketing on websites and social mediaStreamline marketing campaigns across multiple channels+1
Target Users
MARKETERBUSINESS OWNERDIGITAL MARKETER+2
Modalities
TEXT
Integrations
ZAPIERINTEGROMATSALESFORCEHUBSPOTSHOPIFYWORDPRESS+2
Pricing
PAIDFREEMIUMTRIAL